COVID-19 SUT 22 – DELIVERY & RETAIL OPERATIONS: Business closed - hold mail – 03.28.2020
Mandatory Stand-Up Talk
March 28, 2020
Business closed — hold mail
Instructions on handling mail for temporarily closed businesses
USPS is committed to identifying solutions to assist those businesses
impacted by the Coronavirus Disease 2019 (COVID-19) pandemic.
In an effort to best serve our business customers, we are temporarily
modifying how we handle mail that must be returned to the delivery office
due to a full box, or the business not being open to receive delivery for an
extended period.
Current postal policy is to return the mail to the delivery office, indicate the
date the mail is first returned to be held, and hold for 10 days. In order to
accommodate businesses during this challenging time, we will now extend
the hold period to 30 days before returning the items to the sender.
Once the business reopens, delivery should immediately resume unless
other arrangements have been made. If the business fails to make
alternative delivery arrangements or does not submit a request to hold or
forward its mail after 30 days, the process of returning mail to the sender
will resume.
Management may make efforts to contact business owners for whom we
are holding mail to discuss the alternative options.
If businesses make contact after the 30-day hold period and Moved, Left
No Address (MLNA) orders have been processed, extend assistance as
necessary to cancel and immediately resume delivery.
These instructions shall remain in place until further notice.
Thank you.
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