Protecting Window Clerk Jobs
Pittsburgh Metro Area Local
Mystery Shopper Info
National APWU Arbitration
San Antonio Alamo Area Local
USPS MYSTERY SHOPPER DOCUMENT
APWU RETAIL INFORMATION
Lobby Director Program Guide
More Retail Information
Taken from the Southern Oregon Area Review
All window clerks, regardless of whether you have individual financial accountability, or have shared stock (segmentation), or if you work in a retail store, you should read and do the following.
Scan and enter every sale item, even a one-cent stamp, a single 39-cent stamp, or a retail envelope. Input every item into your POS ONE, IRT, etc., because you never know whether or not that friendly customer is a Postal Inspector. Although you may make your adjustment later, the Postal Inspector doesnít know that. They will immediately suspect that something suspicious is going on. Is your job worth it? INPUT EVERYTHING!
Use your POS ONE cash drawer. If you donít, you may be suspected of manipulating funds.
Change. DO NOT make any change from your personal funds. Always go to your supervisor, T-6, or another clerk. Make the even exchange of money visible, and return to your window immediately to place the money back into the drawer.
Too many "GL Adjustments", "Error Corrects", "No Sales", etc. This may give the appearance that funds are being manipulated.
Input all credit / debit transactions into your POS ONE & IRT at the time of sale.
DO NOT retain more than $100 in your drawer. This is a violation of the F-1. Is your job worth not complying with Postal rules and regulations?
Error on PVIs. Fill out Form 3533 and submit it on the same day. Donít try to use it on your next transaction.
Receipts. Always give your customer their receipt. Do not input "postage affix" to reuse a PVI, or to place stamps on the package. Again, you may be suspected of manipulating funds.
Donít have IOUs in your stock - - for any reason.
NEVER hold any checks - - for any reason.
NEVER use your own drawer to buy stamps, cash a check, or buy a money order for any reason!
Use reasonable care at all times. Take the time you need to do the job correctly. Donít let management rush you, and donít take any shortcuts. This is really important in light of the downsizing of window clerks.
DONíT ever talk to a Postal Inspector without union representation! NEVER, NEVER, NEVER ! ! !
Always conduct yourself as though you are being observed. Chances are - you are being observed. Take reasonable care and follow all postal procedures. The use of shortcuts may lead to your postal career being cut short!
Please take the time to do your job right. Donít forget to make a written record of security violations at your workplace. Follow the regulations established by the Postal Service. Always report faulty equipment as soon as it malfunctions.
SHORTCUTS THAT YOU SHOULDNíT TAKE.
Shortcuts result in losses of money and JOBS!
Carry out each task on the window as you were taught in window training.
Make certain you witness the verification of monies you turn in and obtain a signed receipt.
Utilize the appropriate terminal key when retrieving accountable mail or otherwise assisting customers in non-revenue transactions.
NEVER accept stock while on window - - take time to count!
NEVER accept or swap stock without a Form 17.
When retrieving a certified or registered item, you should log off (if using retail equipment) to "non-revenue" prior to leaving the window, and lock your drawer.
THE UNION CAN BEST PROTECT YOU FROM DISCIPLINE AND PAYING FOR SHORTAGES IF YOU HELP PROTECT YOURSELF BY FOLLOWING PROCEDURE.